“Ask most people about customer service and they’ll put you on hold. Talk to us and we’ll deliver – no voicemail – we don’t allow it!” While many coffee companies are sending their people in every direction except yours, Muldoon’s give their staff the tools and the time to do a proper job and not to leave until everyone is happy. To start with, they employ only Customer Service Representatives (CSRs), instead of just deliverymen, who are smartly dressed, knowledgeable and completely professional. They are the best paid in the industry and know that they have to earn every cent (after all, the Muldoons are Scottish) in order to provide the level of service the Muldoons are known for. Each CSR is factory trained to handle any emergency and is able to look after your needs as well as to make suggestions on how to improve your current coffee selections or brewing systems.